Frequently Asked Questions

The Premier Classe is a luxury long distance rail service of Prasa Rail

Frequently Asked Questions

Reservations, Refunds, and Cancellations
Once a ticket is purchased, a reservation date may be changed without penalty, provided that the change is made 60 days before the date of travel.
Cancellations with less than 60 days notice attract a 100% cancellation fee.
A provisional reservation only becomes guaranteed once full payment has been received and the ticket has been issued.
The onus rests with the agent/operator and/or client to timeously release all unused rooms to avoid cancellation penalties.

Credit Card Payments (Telephonically) Credit card payments are accepted telephonically.

Please ensure the following details are available: 
Credit Card number, Expiry date, Type of card, Name of cardholder, ID or passport number, Date of birth, Billing address and Written authorisation. 
Click here to open the authorisation fax document
This document must be completed and faxed through to the sales consultant responsible for issuing your tickets in order to secure your reservation.

Bank Deposits
Details:
Bank : First National Bank
Branch : Johannesburg
Account Type : Cheque
Account number : 6222 565 7082
Branch code : 255 005

Please fax the deposit slip to the relevant sales consultant.

Cash Payments
Please ensure payment is made within the time frame given by the sales consultant. 
Fax a copy of the deposit slip to the consultant to secure your reservation.

 

Reservations, Refunds, and Cancellations
Once a ticket is purchased, a reservation date may be changed without penalty, provided that the change is made 60 days before the date of travel. 

Cancellations with less than 60 days notice attract a 100% cancellation fee. 

A provisional reservation only becomes guaranteed once full payment has been received and the ticket has been issued. 

The onus rests with the agent/operator and/or client to timeously release all unused rooms to avoid cancellation penalties.